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privacy policy

Effective Date: June 24, 2025 

Fisantekraal Centre for Development ("we," "our," or "us") is committed to protecting the privacy of our website visitors and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), including when you use our contact forms and when we utilize Google Site Kit for website analytics. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). We may collect information in two main ways:

a. Information You Directly Provide When you interact with our Site, particularly through our contact forms, you may voluntarily provide us with the following Personal Information:

  • Contact Information: Your name, email address, phone number, and any other contact details you choose to provide. 
  • Message Content: Information you include in your messages or inquiries through the contact forms.

b. Information Automatically Collected When you visit our Site, we automatically collect certain information about your device and browsing activity through various technologies, including Google Site Kit. This information may include:

  • Usage Data: Information about how you use our Site, such as the pages you view, the links you click, the time and date of your visit, and the duration of your visit. 
  • Device Information: Your Internet Protocol (IP) address, browser type, operating system, device type, screen resolution, and other technical information. 
  • Location Information: General geographical location inferred from your IP address. 
  • Referral Information: The website you visited before coming to our Site.
2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Respond to Your Inquiries: To process and respond to your questions, comments, or requests submitted through our contact forms. 
  • To Improve Our Website: To understand how our Site is used, identify popular content, and improve user experience, content, and functionality. This is largely done through the insights provided by Google Site Kit. 
  • For Internal Record-Keeping: To maintain accurate records of our communications and website performance.
  • To Send Updates (with Consent): If you opt-in, to send you newsletters, updates about our programs, events, or other information that may be of interest to you. 
  • To Monitor and Analyze Trends: To analyze website traffic and usage patterns. 
  • To Ensure Security: To detect and prevent fraudulent or unauthorized activity.
3. Sharing Your Information

We may share your information in the following situations:

  • Third-Party Service Providers: We use third-party services to operate and manage our website. These include:
  • Google Site Kit: For website analytics and insights. Google's use of information collected from your visits to the Site is governed by the Google Analytics Terms of Service and the Google Privacy Policy.
  • Contact Form Providers: The service that facilitates our contact forms may temporarily store your information to deliver it to us. Other third-party services that assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Protection of Rights: To protect the rights, property, or safety of Fisantekraal Centre for Development, our users, or others. 
With Your Consent: We may disclose your Personal Information for any other purpose with your explicit consent.We do not sell, trade, or otherwise transfer your Personal Information to outside parties for their direct marketing purposes without your consent.

4. Cookies and Tracking Technologies

Our Site uses "cookies" and similar tracking technologies to enhance your experience and collect information about your browsing activities. Cookies are small data files placed on your device.

  • How We Use Cookies: We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future, and for analytics purposes via Google Site Kit. 
  • Your Choices: Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.
5. Data Security

We implement a variety of security measures to maintain the safety of your Personal Information when you enter, submit, or access your information. While we strive to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your Personal Information:

  • Right to Access: You have the right to request copies of your Personal Information. 
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions. 
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions. 
  • Right to Object to Processing: You have the right to object to our processing of your Personal Information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. 
  • Right to Withdraw Consent: If we are relying on your consent to process your Personal Information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the "Contact Us" details below.

7. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites before providing any Personal Information to them.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under the age of 13 without verifiable parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise any of your rights, please contact us: 
Fisantekraal Centre for Development
Address 48 Queen Street, Durbanville, Cape Town

Phone
072 561 1902
021 975 7764

Email Address
info@fisantekraal.org.za